Global BPO Services Market Industry Analysis Forecasts Report

Global BPO Services Industry Guide

Summary
Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Synopsis
Essential resource for top-line data and analysis covering the global bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends and leading companies.
Key Highlights

BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.
CRM BPO services typically include consumer direct services, contact center outsourcing (which includes customer care, sales and marketing, and technical product support), collection services, and claims & warranty services.
Knowledge process outsourcing (KPO) services include research and analytics services such as competitive analysis, quantitative research & analytics, risk management & analytics, strategy & business development research, financial research, and legal process outsourcing (LPO).
Finance & accounting BPO covers operations relating to financial support functions, such as accounts payable and receivable, general ledger, payment processing, invoice, purchase order management & processing, receipt & reconciliation, and management reporting.
HR outsourcing services include benefits administration, payroll services, recruitment outsourcing, relocation and assignment services, workforce administration & development services / talent management, and performance management.
Procurement BPO covers the outsourcing of key procurement processes including sourcing support and administration, contract management, demand management, supplier relationship management, and performance reporting.
Vertical-specific BPO covers the outsourcing of services that require domain expertise. Vertical-specific BPO includes a range of processes such as insurance and annuities policy administration, claims and transaction processing, credit card analytics for banks and insurers, patient administration, medical coding, clinical research, and drug discovery & development for healthcare providers and pharmaceuticals.
Any currency conversions used in the creation of this report have been calculated using constant 2016 annual average exchange rates.
The global BPO Services market had total revenues of $140,316.1m in 2016, representing a compound annual growth rate (CAGR) of 4.4% between 2012 and 2016.
There are some very large and highly developed players in the Asia-Pacific market and many companies are located in Asia for the ability to offer offshoring services on a big scale. The North American BPO services market is the largest globally due to the US BPO market, accounting for over 90% of the regional market in value terms. Within Europe the UK is by far the biggest market in value terms almost, 4 times the size of France which is the second largest.

The performance of the market is forecast to decelerate, with an anticipated CAGR of 3.1% for the five-year period 2016 - 2021, which is expected to drive the market to a value of $163,764.0m by the end of 2021.

Scope

Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global bpo services market
Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services market
Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
Add weight to presentations and pitches by understanding the future growth prospects of the global bpo services market with five year forecasts

Reasons to buy

What was the size of the global bpo services market by value in 2016?
What will be the size of the global bpo services market in 2021?
What factors are affecting the strength of competition in the global bpo services market?
How has the market performed over the last five years?
What are the main segments that make up the global bpo services market?

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Table of ContentsEXECUTIVE SUMMARY

Market value forecast
Category segmentation
Geography segmentation
Introduction
What is this report about?
Who is the target reader?
How to use this report
Definitions
Global BPO Services
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in Asia-Pacific
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in Europe
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis

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List of Tables

Table 1: Global bpo services market value: $ million, 2012–16
Table 2: Global bpo services market category segmentation: $ million, 2016
Table 3: Global bpo services market geography segmentation: $ million, 2016
Table 4: Global bpo services market value forecast: $ million, 2016–21
Table 5: Asia-Pacific bpo services market value: $ million, 2012–16
Table 6: Asia–Pacific bpo services market category segmentation: $ million, 2016
Table 7: Asia–Pacific bpo services market geography segmentation: $ million, 2016
Table 8: Asia-Pacific bpo services market value forecast: $ million, 2016–21
Table 9: Europe bpo services market value: $ million, 2012–16
Table 10: Europe bpo services market category segmentation: $ million, 2016
Table 11: Europe bpo services market geography segmentation: $ million, 2016
Table 12: Europe bpo services market value forecast: $ million, 2016–21
Table 13: France bpo services market value: $ million, 2012–16
Table 14: France bpo services market category segmentation: $ million, 2016
Table 15: France bpo services market geography segmentation: $ million, 2016
Table 16: France bpo services market value forecast: $ million, 2016–21
Table 17: France size of population (million), 2012–16
Table 18: France gdp (constant 2005 prices, $ billion), 2012–16
Table 19: France gdp (current prices, $ billion), 2012–16
Table 20: France inflation, 2012–16
Table 21: France consumer price index (absolute), 2012–16
Table 22: France exchange rate, 2012–16
Table 23: Germany bpo services market value: $ million, 2012–16
Table 24: Germany bpo services market category segmentation: $ million, 2016
Table 25: Germany bpo services market geography segmentation: $ million, 2016
Table 26: Germany bpo services market value forecast: $ million, 2016–21
Table 27: Germany size of population (million), 2012–16
Table 28: Germany gdp (constant 2005 prices, $ billion), 2012–16
Table 29: Germany gdp (current prices, $ billion), 2012–16
Table 30: Germany inflation, 2012–16
Table 31: Germany consumer price index (absolute), 2012–16
Table 32: Germany exchange rate, 2012–16
Table 33: Italy bpo services market value: $ million, 2012–16
Table 34: Italy bpo services market category segmentation: $ million, 2016
Table 35: Italy bpo services market geography segmentation: $ million, 2016
Table 36: Italy bpo services market value forecast: $ million, 2016–21

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